Monday, October 29, 2007

More Tactful...

I dont assume. I work on facts...This is the reply i have got from a colleague of mine (R) from P. He felt insulted by an email that I have sent to him. This is how the story begins...

Early in the morning, I received an email from a colleague (A) saying there is some problem with a membership numbering and the member has difficulty registering into our website. After checking the database and discussing the issue, I sent an email to (A) and (R). In my email, i informed (A) of the correct number and asked (R) to have the card replaced with the correct number for that particular member. At the same time, I also informed (R) if he is not sure about the membership number, please check from the system instead of simply assuming the number.

In return, he sent a bunch of emails to me and those big guys in the company. In the emails, he wrote a lot and the only sentence that I can still remember vividly is the one he asked me to be a bit more tactful in saying things as my previous email is insulting......

I might not realise how harsh the words 'simply assuming' can be before this...But after this incident, I will definitely be more careful in saying things. Lastly, I would like to convey my sincere apologies to (R) for insulting his feelings.....

11 comments:

Five fai said...

Hey... Writing a business email is one of the soft-skill techniques. Emotional statement ("simply assuming") shouldn't be included within the email because it may convey a message to other person about what kind of person you are.

jade chopsticks said...

Next time u should jz write: 'Please directly check the system lar, siao cha bo...'

Five fai said...

I will use this way: "Please refer to the system to get the valid/accurate membership number as the membership number is already existed in the database."

~The Mighty Blogger~ said...

yeah fai, i agree on what you said...I should improve on my soft skill.

Hey jadechopsticks, please be more tactful on what you said...You are insulting me my calling me siao cha bo...hahahaha

jade chopsticks said...

aiseh man... look who is the consultant rite now? Maofai - the softskill consultant! I admire lor...

~The Mighty Blogger~ said...

Fuyoh...He has the soft skills, he can sing like low duck wah...He is blessed with all the talents!

five fai said...

I got soft skill and also hard skill... Which one do you like to learn from me? :P

~The Mighty Blogger~ said...

I wanna learn the sing-like-lau-duck-wa skill, eh sai bo? :)

Five fai said...

Actually, I can teach you act-like-lau-duck-wa skill instead of sing-like-lau-duck-wa skill...

~The Mighty Blogger~ said...

act-like-lau-duck-wa skill i can learn from the guy who is 'once too young'...Hahahaha...

five fai said...

Don't force yourself to learn lah ... You will kill yourself mentally ... HAHA